- Keep a set of professional civilian clothes at work.
- Mirror, razor, comb and mouthwash, for emergencies.
- Whiskey glasses, for emergencies and Fridays.
- Make problems go away.
- Let people see you exercising around the place you work.
- Know what your boss and team members are doing.
- Be efficient.
- If you have a bunch of papers on your desk, file them in folders or scan them into your email.
- Don’t leave Facebook up on your computer, even if you’re using it for work stuff.
- Offer coffee to your guests.
- Know what time it is in the three most relevant time zones.
- Get some plants. Water them.
- Take responsibility for mistakes, and fix them.
- Use the phone before you send any email.
- Talk face to face before you pick up the phone.
- Don’t put anything negative in writing.
- Start with why.
- Curse unapologetically, or not at all.
- Clean up cockroach corpses.
- Don’t set an out-of-office e-mail if you’re going to be checking your e-mail.
- Assume everyone in your organization belongs there.
- Carry a sturdy metal coffee cup, even if it’s empty.
- Carry a notebook, even if you know you won’t take any notes.
- Order pizza if you’re making people work late.
- Clean your office every Friday.
- Always offer background and context.
- Be proactive.
- Take critical feedback and get better.
- Get to work with a cushion of time but get to meetings right on time.
- Speak so that people can hear you.
- Disagree.
- Seek and take responsibility.
- Do things just because you’re told you can’t.
- Offer visitors a drink.
- Don’t make excuses.