The guy from facility maintenance walked into our office the other day. We offered him a good cup of Nespresso. We greeted him as a team. The leaders stopped what they were doing quickly and said hi. We asked him what we could do to help. He was introduced to people he didn’t know. We offered him a book from the library. He admired the fish tank. We treated him the same way we treat everyone, like a VIP.
Why? Three reasons:
- It’s the right thing to do. The golden rule. This is how we’d like (and expect) to be treated so we treat others the same.
- We are ambassadors of the culture. We want everyone in our organization to have a “yes” attitude. It’s part of our internal communication program. The PA shop gets to yes no matter the issue or customer. We act like it.
- It’s great to have allies. A simple cup of coffee and hand shake goes a long way later when you’re in a pinch. This isn’t why we treat people like VIPs, it’s just an added benefit.
- It’s good for the team. Your PA shop, no matter how small will come to appreciate the goodwill we spread by being a proper hosts.
Everyone that comes to our office gets this treatment. Everyone. Some guy came by to fix our computers. Someone stopped in to ask for directions. The security guy checked on our alarms. “Before you go, sit down and grab a cup of coffee. While you’re here, meet the team. Have you seen our latest communication product? We’re interested in what you think.”
Every member of your command is important.
Be the way you (and your commanders) expect your organization to be. Live your internal message. Treat others the way you wish to be treated.
(Photo by Tech. Sgt. Robert Cloys)
